We’ve rounded up the latest and greatest tech trends in tourism and travel, as well as tech trends for the year 2023.
Voice search and voice control
Smartphones, smart speakers, and AI assistants have all helped to increase the relevance of voice search as far as technology trends in the travel industry are concerned.In particular, a growing number of travelers are using voice search to find and book airline tickets, hotel rooms, and travel experiences.
On top of that, voice control is also playing an increasing role in real-life travel experiences.In hotel rooms, voice-enabled devices can be used to control in-room lighting and heating, or to obtain tourist information without the need to speak to a member of staff.This should continue to expand to other industry sectors as well.
Robots
Robotics technology is one of the most exciting forms of travel technology and it is constantly improving.In hotels, for example, robots have been used in concierge roles, helping to greet guests upon arrival and provide information.Some hotels have further expanded their use by involving them in cleaning and baggage handling.
Contactless payments
Another important form of travel technology is the ability to accept contactless payments.This will allow travel agencies to process payments much faster, including in situations where customers do not have access to cash or their credit or debit card.It can also improve the customer experience, as it saves time.
The availability of contactless payments started as a convenience, but has become a key part of tourism marketing in the wake of the coronavirus pandemic.With travelers nervous about the spread of the virus, many are reluctant to handle cash.Using contactless payments as much as possible can also protect your own staff.
Virtual Reality (VR)
Virtual reality is an emerging technology in a number of different sectors, but its role within the tourism industry is particularly important.After all, it offers travelers the chance to experience remote places from the comfort of their own home, and can make the difference in whether they ultimately complete a booking.
AI Chat bots
AI-powered chatbots can be one of the smartest travel technology investments you can make, as these chatbots are able to provide customers with quick answers to questions 24/7, no matter what. or staff availability.This can be critical to meeting today’s customer service expectations.
Typically, these chatbots are at their best when answering common questions, which have standard answers.Yet advances in AI technology mean that modern chatbots are continually improving as they have more and more interactions.
Cyber security measures
Cyber security is a major area of interest for those in travel management roles, as companies in the industry are increasingly exposed to cyber attacks and also more vulnerable to data breaches of other types.Travel agencies are a major target because they employ a lot of people and have access to an abundance of customer data.
Internet of Things (IoT)
One of the most exciting emerging technology trends in travel is the Internet of Things (IoT), which involves internet-based inter connectivity between everyday devices, allowing them to both send and receive Datas . Already we are seeing examples of its role in the travel and tourism industry and this will only increase.
Recognition Technology
Finally, recognition technology is of particular interest in this list of key technology trends, due to its potential to remove friction from purchases and make interactions seamless.The technology itself
Such technology is already used in some hotels to allow access to rooms via fingerprints or to enable semi-contactless check-outs.However, in the future, it is hoped that this technology can allow guests to pay for meals at the hotel restaurant simply by walking through the exit.
Augmented Reality (AR)
Augmented reality is similar to virtual reality, but involves augmenting a person’s real environment rather than replacing it.One of the main positives of this particular tech trend is that it is cheaper than virtual reality, with users only needing a smartphone or tablet with internet access.
Find more detailed information and examples of how augmented reality can benefit your business in the article“How Augmented Reality is Revolutionizing the Travel Industry” .
Artificial Intelligence (AI)
Away from robots, artificial intelligence is also used in other ways.Perhaps the most obvious use in the travel and tourism industry is for customer service purposes, with chat bots having the ability to provide quick response times to issues or queries.He is also able to continuously learn from customer interactions.
Additionally, hotels and other businesses operating in the tourism industry can use artificial intelligence to sort data accurately and continuously.He will be able to draw conclusions about business performance ortrends associated with customer satisfaction, and even intelligently manage inventory.
Find more detailed information and examples on the use cases of artificial intelligence in the travel industry in the article“How artificial intelligence is changing the travel industry” .